Safeo24 Privacy Policy

Safeo24, owned and operated by Sarvang Infotech India Limited (“Company”), is committed to protecting the privacy of its users. This Privacy Policy outlines the types of information collected, how it is used, stored, and shared, as well as the rights of users concerning their data. By using Safeo24 (“App”), you agree to the collection and use of your data as outlined in this Privacy Policy.

1. Data Collection
  • 1.1. Personal Data

    The App collects personally identifiable information (PII) necessary for registration and functionality, including:

    • Full name
    • Email address
    • Mobile number
    • Emergency contact details
  • 1.2. Location Data
    • Real-time location is collected for features like SOS, Follow Me, and I’m Here – Check-in.
    • Location data is only collected during active feature usage and is not tracked continuously in the background without user consent.
  • 1.3. Device Data
    • Device type, operating system version, unique device identifiers, and IP address are automatically collected for performance optimization.
  • 1.4. App Usage Data
    • Data related to feature interactions, app navigation, and error reports is collected to improve app functionality and user experience.
  • 1.5. Optional Data
    • Users may provide additional information, such as medical conditions or personal notes, to enhance emergency responses.
2. Data Usage
  • 2.1. Primary Purposes

    The data collected is used to:

    • Enable core functionalities such as SOS alerts, location tracking, and notifications.
    • Facilitate communication with designated emergency contacts.
    • Improve app performance and resolve technical issues.
  • 2.2. Analytics

    Aggregated, anonymized data may be used for internal research, analytics, and reporting purposes.

  • 2.3. Communication
    • Users may receive alerts, reminders, and updates related to app usage.
    • Marketing or promotional communications will only be sent with user consent.
3. Data Sharing and Disclosure
  • 3.1. Emergency Contacts
    • Location and SOS alerts are shared with designated emergency contacts explicitly configured by the user.
  • 3.2. Third-Party Services
    • The App integrates with third-party service providers, such as SMS gateways, mapping services, and cloud storage. These providers are bound by data protection agreements to ensure user data security.
  • 3.3. Legal Compliance
    • The Company may disclose user data when required by law, court order, or to protect the rights, property, or safety of users or others.
  • 3.4. No Data Sales
    • Safeo24 does not sell, rent, or share user data with advertisers or third parties for their marketing purposes.
4. Data Storage and Security
  • 4.1. Data Storage
    • All user data is stored in secure servers located in compliance with applicable data protection regulations.
    • Location data and SOS logs are retained temporarily and deleted after a specified retention period, unless required for legal or operational purposes.
  • 4.2. Encryption
    • Data in transit is encrypted using SSL/TLS protocols.
    • Sensitive data, such as personal details and emergency contact information, is encrypted at rest using AES-256 encryption.
  • 4.3. Access Control
    • Access to user data is restricted to authorized personnel and is granted on a need-to-know basis.
    • Multi-factor authentication (MFA) is implemented for internal systems accessing sensitive data.
  • 4.4. Incident Management
    • A robust incident response plan is in place to address data breaches. Affected users will be notified within 72 hours of identifying a significant breach.
5. User Rights
  • 5.1. Access and Portability

    Users have the right to request access to their personal data and receive a copy in a machine-readable format.

  • 5.2. Correction

    Users may request corrections to inaccurate or incomplete personal data.

  • 5.3. Deletion

    Users may request the deletion of their personal data. However, certain data may be retained for legal or operational purposes.

  • 5.4. Consent Withdrawal

    Users can withdraw consent for specific data processing activities. Note that this may limit access to certain app features.

  • 5.5. Complaint Resolution

    Users can contact the Data Protection Officer (DPO) for concerns related to data privacy and security.

6. Data Retention
  • 6.1. Retention Periods
    • Personal data is retained as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
    • Location and activity logs are retained for a maximum of six months, unless extended by user consent or legal requirement.
  • 6.2. Secure Disposal

    Data that is no longer needed is securely deleted or anonymized using industry-standard practices.

7. Cookies and Tracking
  • 7.1. Cookies:

    The App uses cookies and similar technologies to enhance user experience and track app usage.

  • 7.2. Opt-Out Options

    Users can disable cookies via app settings, but doing so may limit certain functionalities.

8. Compliance with Laws
  • 8.1. Regulatory Framework

    Safeo24 complies with:

    • India: Information Technology Act, 2000, and related data protection rules.
    • Global Standards: GDPR, CCPA, and other applicable international regulations.
  • 8.2. Cross-Border Transfers

    Data transfers between jurisdictions are conducted in compliance with applicable cross-border data protection laws.

9. Updates to the Policy
  • 9.1. Right to Update

    The Company reserves the right to update this Privacy Policy to reflect changes in technology, legal requirements, or app functionality.

  • 9.2. User Notification

    Users will be notified of significant changes via email or in-app notifications.