Safeo24 Anti-Spam Policy

Safeo24, owned and operated by Sarvang Infotech India Limited (“Company”), is committed to maintaining a safe and spam-free experience for its users. This Anti-Spam Policy outlines the rules and measures implemented to prevent spam and unsolicited communications through the Safeo24 platform (“App”). By accessing or using Safeo24, you agree to adhere to this policy.

1. Definition of Spam

For the purposes of this policy, “spam” refers to:

  • 1.1. Unsolicited Communications: Any message, notification, or email sent without the explicit consent of the recipient.
  • 1.2. Excessive Messaging: Overuse of App features such as SOS, notifications, or updates to send repetitive or irrelevant messages.
  • 1.3. Misleading or Fraudulent Content: Messages containing false information, deceptive links, or attempts to mislead users.
2. Prohibited Activities

The following activities are strictly prohibited on Safeo24:

  • 2.1. Unauthorized Use of Messaging Features:
    • Sending unsolicited SOS alerts, notifications, or location updates.
    • Spamming emergency contacts with irrelevant or excessive notifications.
  • 2.2. Mass Communication Attempts: Using the App’s communication features to send bulk messages to multiple users or contacts without legitimate purpose.
  • 2.3. Misuse of Referral Systems:
    • Exploiting referral features to send unsolicited invitations.
    • Creating fake accounts to manipulate referral rewards.
  • 2.4. Impersonation and Fraud:
    • Impersonating another individual to send messages.
    • Using the App for phishing or fraudulent activities.
3. Communication Guidelines
  • 3.1. Consent-Based Communication:
    • Users must ensure they have explicit consent from recipients before sending messages or alerts.
    • Safeo24 will only send notifications to users who have opted in for such communications.
  • 3.2. Frequency of Notifications:
    • The App is configured to limit the number of notifications to prevent excessive messaging.
    • Users are encouraged to configure notification preferences via the App settings.
  • 3.3. Transparency in Messaging:
    • All messages sent via the App must clearly identify the sender and the purpose of the message.
    • Misleading or anonymous messages are prohibited.
4. Anti-Spam Enforcement Measures
  • 4.1. Monitoring:

    The Company employs automated tools to monitor and detect spam-like behavior, including:

    • Frequency and volume of messages sent.
    • User reports of unsolicited or abusive messages.
  • 4.2. User Reports:
    • Users can report spam or abuse directly through the App or by contacting customer support.
    • All reports are reviewed promptly, and appropriate action is taken.
  • 4.3. Account Suspension or Termination:
    • Accounts found violating this Anti-Spam Policy may be suspended or permanently banned.
    • Violators may be notified and given an opportunity to appeal before permanent action is taken.
5. Penalties for Violation
  • 5.1. Immediate Action:
    • Sending spam or engaging in prohibited activities will result in immediate suspension of offending accounts.
  • 5.2. Legal Recourse:
    • Serious violations may result in legal action under applicable laws, including penalties for fraudulent or unauthorized use of communication systems.
6. Company Communications
  • 6.1. Controlled Notifications:
    • The Company will only send essential communications, such as security updates, feature announcements, and user alerts.
    • Promotional messages will be sent only to users who have explicitly opted in to receive them.
  • 6.2. Unsubscribe Options:
    • All promotional emails or notifications will include an option for users to unsubscribe.
    • Users can also manage their communication preferences in the App’s settings.
7. Compliance with Laws
  • 7.1. Regulatory Compliance:

    The Company complies with anti-spam laws, including but not limited to:

    • India: Information Technology Act, 2000, and associated regulations.
    • Global Standards: CAN-SPAM Act, GDPR, and other international laws.
  • 7.2. Cross-Border Communications: Communications sent across borders adhere to the respective anti-spam regulations of the recipient’s jurisdiction.
8. User Responsibilities
  • 8.1. Reporting Violations: Users are encouraged to report spam or abusive behavior to the Company for prompt action.
  • 8.2. Avoiding Misuse: Users agree not to misuse the App’s communication features to send spam or irrelevant messages.
9. Updates to the Policy

The Company reserves the right to update this Anti-Spam Policy to reflect changes in technology, regulations, or operational practices. Users will be notified of significant updates via email or in-app notifications.